Help Center

Frequently asked questions

How do I start a session?

Sign in to the Doctor Suite and open a shift from your queue screen. Patients can only check in once a shift is open. You can pause and resume it, and close it at the end of the day.

How do I call the next patient?

Press "Call next" on the queue. The patient’s tracker and the lobby TV update straight away. You can also skip a patient or call a particular token out of order.

How do I write a prescription?

Open the patient you have called and use the prescription pad. Save medicines you prescribe often as templates. Upload your signature once in your profile and it is added to every prescription PDF.

What if I have to leave suddenly?

Use the emergency cancel on your shift. Every waiting token is cancelled, and patients see that on their tracker.

How do I add staff?

Clinic owners add doctors and attenders from the admin staff screen. Each person gets their own sign-in, and you can switch an account off at any time.

Where do I get the door QR poster?

Clinic owners can print the poster from the admin area. Stick it at the entrance where patients can scan it from their phone.

How do I add a walk-in patient without a smartphone?

Issue a token from the reception desk and print the slip. The patient keeps the slip and listens for their number or watches the TV board.

A patient missed their turn. What do I do?

Find their token on the reception screen and reinstate it to put them back in the queue.

Can I record vitals before the consultation?

Yes. Open the token on the reception screen and enter the vitals. The doctor sees them when the patient is called.

How do I set up the lobby TV?

Open your clinic’s TV board link in the browser on any smart TV or a laptop connected to a screen. It refreshes on its own, keeps the screen awake by itself and shows token numbers only. Tap the screen once to turn on sound. On a phone or tablet, keep the screen on and plugged in: a locked phone pauses the board and its announcements.

Do I need to install an app?

No. Scan the QR code at the clinic door and your token opens in the browser. You can add the page to your home screen if you like.

How long does my token link work?

For that visit only. It stops working after the clinic session closes.

Can I check in for a family member?

Yes. Enter their name when you check in. If you have a patient account you can also save family members there.

Who can see my details?

Only the clinic you visit and its staff. The TV board and tracker show token numbers, not names.